سياسة الاستبدال والاسترجاع والإلغاء

We at Four Plus | 4P strive to serve you in returning or exchanging your purchases as much as possible, and below we clarify the policies of exchange, return, and cancellation. Exchange Policy: The customer has the right to exchange the product presented to him by the store within 7 days from the date of receiving the product, and he does not have the right to exchange the product after 7 days. It is a condition for the exchange that the product is in good condition and that the customer has not opened the original packaging, used the product, or benefited from it, and the store has the right to inspect the product before exchanging to ensure its safety. The product printed with the customer's name or logo cannot be exchanged unless there is a defect or error from the store. In case of a manufacturing defect or discrepancy in the product sent to the customer, please contact us within 24 hours of receiving the product via the customer service WhatsApp. The customer bears the full shipping costs if the exchange is not due to an error from the store or a defect in the product, and a return slip will be printed by the store and sent to the customer, who will deliver the product to the shipping company. If it is found that there is a defect in the product sent to the customer or that the store sent a different product than the customer’s order, the customer will be compensated with a replacement of the product with a new one according to the order registered in the store. Return Policy: The customer has the right to return the product presented to him by the store within 7 days from the date of receiving the product, and he does not have the right to return the product after 7 days. It is a condition for the return that the product is in its original condition and that the customer has not opened the original packaging, used the product, or benefited from it, and the store has the right to inspect the product before returning to ensure its safety. The product printed with the customer's name or logo cannot be returned unless there is a defect or error from the store. When requesting a return due to an error from the store or a defect in the product, the store will bear the full shipping costs. The customer bears the full shipping costs for a return without reason, and a return slip will be printed by the store and sent to the customer, who will deliver the product to the shipping company. After the store management inspects the product and confirms its safety, the amount will be transferred to the customer with a deduction of shipping costs within 14 working days if the return is without reason, and if the return is due to an error from the store or a defect in the product, the full amount will be refunded to the customer. Cancellation Policy: The customer can cancel the order before it enters the (completed) stage. An order in the shipping stage cannot be canceled. If the store cancels any order for any reason, the full amount will be refunded to the customer, and the store bears no responsibility or compensation to the customer due to the cancellation of the order. Replacement / Return Period: The process of replacement / return takes 7 working days from the date the product arrives at the store and the condition of the product is verified. Refund to the customer: The amount will be refunded to the customer within 14 working days or according to the bank from which the transfer was made.